All orders receive complimentary shipping with a tracking number.

As all items are handmade to order by myself, please allow up to three weeks processing time to receive your purchase. However if circumstances are tight for time, please feel free to email me and I may have something available.


Return or Exchange

If you have a change of mind about your purchase that’s totally fine! Within two weeks of receiving the item you can exchange it for a store credit note or simply return it for a refund.


Repair or Replace

All Phoebe Ingrid pieces are made with care and an eye for detail, however in the unlikely event that your item is faulty, please let me know and I’ll be happy to repair or replace it.

Custom Designs

Making a piece especially for you or a loved one is one of my favourite things.

Whether it’s a simple adjustment to suit your needs, for example changing a stud to a clip-on or shortening the length of a necklace. Or creating something completely new and unique, I’d love to hear any thoughts you have.