All orders receive complimentary standard shipping with a tracking number.

As all items are handmade to order by myself, please allow up to two weeks processing time to receive your purchase. However if circumstances are tight for time, email me and we can have a chat.


Return or Exchange

If you have a change of mind about your purchase that’s totally fine! Within two weeks of receiving the item you can exchange it for a store credit note or simply return it for a refund.


Repair or Replace

All Phoebe Ingrid pieces are made with care and an eye for detail, however in the unlikely event that your item is faulty, please let me know and I’ll be happy to repair or replace it.